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Rattan Products are Handmade and for this reason the weaving pattern will vary between items, it's also common to see splintered weaves with Rattan products, such is there nature and design.
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> Shipping
We deliver to all 50 US States, Canada, Mexico and the surrounding US Territories.
Any applicable delivery charges are calculated at the time of checkout based on what's in your basket and your geographical location. This information will be added to your basket so you can review before purchasing.
We offer several shipping options including DHL Express, FedEx and UPS with all orders sent by Air freight to reduce shipping time.
If you see a product with the message 'Low Stock | Restock...' please contact us for a more accurate restock date as some restocks can take up to 30 days from date of order.
You have the right to cancel your order within 7 days using the cancellation form attached to the Order Confirmation email.
You have the right to return any product for up to 30 days from the date you received your order (excluding items marked as sale or special order or Made to Order) and should you wish to return an item/item(s) please refer to the documentation at the link below.
Cost of return must be paid by you however we can assist with booking a competitive courier. All returns must be in original and undamaged packaging with no parts removed. Returns will incur a restock fee equating to 10% of the returned product costs to cover the cost of outbound shipping, please see the link below for more information.
All our payments are processed securely through PayPal with the PayPal Advanced Cards Gateway. We accept all major credit and debit cards including MasterCard, Visa, Maestro and American Express. We also accept payments directly via your PayPal (PayPal Express), Bank transfer and BACS and you'll find all these options at checkout.
We choose to partner with PayPal as it offers you complete buyer protection throughout the sale. PayPal is recognised as one of the worlds most secure payment processing platforms.
We also use the latest SSL Security Certificates to guarantee secure transactions and safe online shopping. You'll notice our URL contains 'HTTPS' which indicates we use a secure server which has been certified by your ISP.
All our products are tested and certified to the CE Mark Standard offering an exceptional level of quality and safety.
All our products use the EU harmonised wire colour system which is Brown (Live/Line), Blue (Neutral) and Green/Yellow (Earth/Ground), you can read more about this via the link below.
Some of our products may come as standard with a European style Plug, in most circumstances we will replace this before shipping however we cannot guarantee in all instances. In the event that we are unable to do so it is recommended to use with a US to EU Type Plug Adapter.
Before ordering Wall Sconces please first check that the mounting base is suitable for your housing. In some cases you may need to alter this house such as when the base plate is smaller than average.
What's important when choosing a suitable light bulb?
Type - LED is best for Energy Saving & Long Lasting
Size/Shape - Keep it relative to the size of the Light / Shade
Wattage - Should be equal to or less than the maximum stated
Cap/Base - Should match the stated type, i.e.: E26 (Edison 26mm)
Function - Does it need to dim?
Understanding Cap/Base
Unfortunately each light fixture can vary in terms of Cap/Base Type but luckily all are easily sourced online (Amazon.com) or available in any Electrical Store. These are the most common types you will come across on our website:
E27 Type (European) = E26 Type (US)
E14 Type (European) = E14 Type (US)
B22 Type (European) = B22 Type (US)
B15d Type (European) = B15d or BA15d Type (US)
GU10 Type (Universal)
Remember to check the voltage of your light bulb when ordering - the US uses 110-120V bulbs.
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