Iumi Hektor Cone Shaped Birch Plywood Pendant Code:

We deliver to all 50 US States, Canada, Mexico and the surrounding US Territories.

Any applicable delivery charges are calculated at the time of checkout based on what's in your basket and your geographical location. This information will be added to your basket so you can review before purchasing.

We offer several shipping options including DHL Express, FedEx and UPS with all orders sent by Air freight to reduce shipping time.

If you see a product with the message 'Low Stock | Restock...' please contact us for a more accurate restock date as some restocks can take up to 30 days from date of order.

For more info on Shipping, click here.

You have the right to cancel your order within 7 days using the cancellation form attached to the Order Confirmation email. 

You have the right to return any product for up to 30 days from the date you received your order (excluding items marked as sale or special order or Made to Order) and should you wish to return an item/item(s) please refer to the documentation at the link below. 

Cost of return must be paid by you however we can assist with booking a competitive courier. All returns must be in original and undamaged packaging with no parts removed. Returns will incur a restock fee equating to 10% of the returned product costs to cover the cost of outbound shipping, please see the link below for more information. 

For more info, click here. 

All our payments are processed securely through PayPal with the PayPal Advanced Cards Gateway. We accept all major credit and debit cards including MasterCard, Visa, Maestro and American Express. We also accept payments directly via your PayPal (PayPal Express), Bank transfer and BACS and you'll find all these options at checkout.

We choose to partner with PayPal as it offers you complete buyer protection throughout the sale. PayPal is recognised as one of the worlds most secure payment processing platforms.

We also use the latest SSL Security Certificates to guarantee secure transactions and safe online shopping. You'll notice our URL contains 'HTTPS' which indicates we use a secure server which has been certified by your ISP.

For more info, click here.

International Shopping Guide




Wiring:

• The USA uses a wire colour system specific to the continent which is Black (Live), White (Neutral) and Green/Yellow (Earth). All our products are wired to EU Wiring regulations which ensure a much stricter quality level and utilize the colours: Brown (Live), Blue (Neutral) and Green/Yellow (Earth).



Product Certification:

• USA uses the product quality certification's of UL and CSA which uphold the same level of quality as the EU CE Mark. The vast majority of our products are manufactured and tested to CE and the remainder are tested to UL/CSA regulation.

Voltage:

• America uses a Voltage of 110V-120V while the rest of the world's countries uses a voltage of 220-240V. We ensure all our products are tested to 240V which means are light fittings are suitable for both 110V/120V and 240V use.

Plug / Wall Socket Connection:

• Many countries have their own unique socket and plug types which has been designed for the needs of their 'Earthing protection system'. All our table and floor lamps are fitted with either UK or EU plug's however it is perfectly safe to use a UK/EU to USA adapter plug on any of our table lamps and floor lamps.

Can you use our products in the USA?

Yes, all our products are fully compatible for use in the USA however you should consider the following important information:
• When purchasing a table or floor lamp you will require a UK/EU to USA Plug adapter, we recommend buying one on Amazon
• Our Light Bulbs are all rated at 240V which means you should NOT use these in the USA, if supplied with your order please dispose of these and purchase 120V Light bulbs using our handy Light Bulb Guide

All IUMI products are created in their workshop in Berlin. Our aim is to make things that are beautiful and that keep a gentle silence, opposing the monotony of industrially produced furniture. IUMI follow the premises of clear, subtle and sustainable styles. The light gains its warm character by the natural reflections of the wood.