We deliver to all 50 US States, Canada, Mexico and the surrounding US Territories.
Any applicable delivery charges are calculated at the time of checkout based on what's in your basket and your geographical location. This information will be added to your basket so you can review before purchasing.
We offer several shipping options including DHL Express, FedEx and UPS with all orders sent by Air freight to reduce shipping time.
If you see a product with the message 'Low Stock | Restock...' please contact us for a more accurate restock date as some restocks can take up to 30 days from date of order.
For more info on Shipping, click here.
You have the right to cancel your order within 7 days using the cancellation form attached to the Order Confirmation email.
You have the right to return any product for up to 30 days from the date you received your order (excluding items marked as sale or special order or Made to Order) and should you wish to return an item/item(s) please refer to the documentation at the link below.
Cost of return must be paid by you however we can assist with booking a competitive courier. All returns must be in original and undamaged packaging with no parts removed. Returns will incur a restock fee equating to 10% of the returned product costs to cover the cost of outbound shipping, please see the link below for more information.
For more info, click here.
All our payments are processed securely through PayPal with the PayPal Advanced Cards Gateway. We accept all major credit and debit cards including MasterCard, Visa, Maestro and American Express. We also accept payments directly via your PayPal (PayPal Express), Bank transfer and BACS and you'll find all these options at checkout.
We choose to partner with PayPal as it offers you complete buyer protection throughout the sale. PayPal is recognised as one of the worlds most secure payment processing platforms.
We also use the latest SSL Security Certificates to guarantee secure transactions and safe online shopping. You'll notice our URL contains 'HTTPS' which indicates we use a secure server which has been certified by your ISP.
For more info, click here.
The modern Elstead Lighting specialises in the design and manufacture of products that blend quality and style, whether they are classic or contemporary in appearance. Based in the heart of the Hampshire countryside in Alton, England, Elstead uses modern methods and machinery alongside the original hand crafted skills handed down over the years. Elstead Lighting products can now be found worldwide, from homes to hotels, restaurants to parks, bringing style and quality wherever they can be seen.