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Returning an item

If you're not completely satisfied with an item and it is unused, unfitted and in it's original (undamaged/unsoiled) packaging you can return it to us within 30 days of order receipt for a full product refund or exchange.

We've simplified returns by providing a self service returns process:

  1. Simply download and complete the 'Returns Form' found below, complete the form with all relevant details and place inside the packaging.

  2. Securely repackage all products in an outer box with adequate packaging ensuring not to use sticky tapes to reseal individual product packaging.

  3. Download the 'Returns Label' found below, complete and affix to the outside of the packaging.

  4. Select a courier of your choice or book through our recommended parcel broker: Parcelcompare.

 

Please allow up to 14 working days for your parcel to reach us and for your refund to be processed however we aim to process within 2 days of receipt.

Returns FAQ

> Terms & Conditions

> What is your returns policy?

> How do i make a return?

> Do I need to contact you first?

> Does my return have to be in original packaging?

> What is our address?

> What if my item is faulty?

Need More Help?

Should you need further assistance you can contact our customer services department by any means found here.

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