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Help! My Order hasn't arrived

We aim to dispatch all overs within the time frame specified which can be found below the price information of each product. Delivery usually takes 2 working days for UK orders, 3-4 working days for most EU locations and 5-7 working days for the rest of the world.

You'll receive an order update email from us in the event that we haven't been able to dispatch your order on time otherwise you will receive an email confirming we have dispatched your order with tracking details.

You can find your current order status by logging into your account (Login/Register option top right) and navigating to 'My Orders'.

In the event your order has been dispatched but has not yet reached you we recommend following the tracking history using the link and tracking ID provided in the dispatch email. If your order hasn't left yet and the dispatch time is outside the suggested window you can contact us for an accurate update. 

Statistically it is highly unlikely that a delayed order is lost so please bear in mind that any delays may be attributable to internal delays with the courier, customs delays or inability to deliver to premises on that date/time.

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