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Help! My Order arrived damaged

In the rare event that your order has arrived damaged you should aim to contact us almost immediately to allow us to pursue the necessary internal steps. For damaged order we recommend you contact us via email providing the following information and evidence:

  • Order number and Surname
  • Photographs of the product packaging
  • Photographs of the damages along with a detailed description

You can email this information to our returns dept where we aim to respond within 1 working day at which time we will provide an update as to the delivery of your replacement product and the collection of the damaged product.